Is shipping free?
Yes — shipping is free on every order, with no minimum.
How long does shipping take?
Most orders ship from our US warehouses and arrive within 2-6 business days. Orders are processed within 1-2 business days before shipping.
Do I need an account to order?
No. You can check out as a guest — just your email and shipping address. Creating an account is optional and only makes it easier to track future orders.
What are your pieces made from?
Our pieces are gold-plated or silver-plated over a base metal, with details noted on each product page. Many styles are hypoallergenic and suitable for sensitive ears — check the individual product description for specifics.
How do I care for my jewelry?
To keep plated jewelry looking its best: remove it before showering, swimming, or exercising, avoid contact with perfume and lotion, and store it dry in a pouch or box away from direct sunlight.
Will it tarnish?
Plated jewelry can fade over time with heavy wear or exposure to moisture and chemicals. Following the care tips above will help your pieces last significantly longer.
Can I return or exchange an item?
Due to the nature of our products, all sales are final and we do not accept general returns. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo, and we'll arrange a replacement or store credit. See our full Refund Policy for details.
Can I cancel or change my order?
Orders can only be canceled or modified within a few hours of being placed, before they're processed for shipping. Email us as soon as possible if you need to make a change.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number so you can follow your package's journey.
What payment methods do you accept?
We accept all major credit and debit cards, plus Shop Pay, Apple Pay, and Google Pay at checkout.
How can I contact you?
Email us at GreinerbuisnessAS@outlook.com — we aim to respond as quickly as we can.